Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

1. What countries do you ship to?
We ship to customers all over the world. No matter where you are, Confumoda will bring fashion directly to your door.

2. How much does shipping cost?
We offer free shipping on all our products, regardless of the purchase amount.

3. How long does it take to process an order?
Generally, it takes us 1 day to process and prepare your purchase for shipping.

4. How long will it take for my order to arrive?
You can expect to receive your order in a maximum of 4 days after it has been shipped.

5. How can I track my order?
Once your order has been shipped, we will provide you with a tracking link via email or text message, depending on the contact information you have provided us.

6. My order has not arrived within the estimated time. What should I do?
We're sorry for the inconvinience. If your order does not arrive within 4 days, we will refund the amount of the product. However, we recommend that you first check the tracking link provided. If you still have concerns, please do not hesitate to contact us.

7. I received a damaged or incorrect product. What procedure should I follow?
We're sorry to hear that. If you receive a damaged or incorrect product, we ask that you contact us immediately so that we can resolve the situation as quickly as possible.

8. Do you offer returns or exchanges?
Yes, we offer returns and exchanges under certain conditions. Please see our Return Policy for more details.

9. How can I contact customer service?
You can contact us through our email: or call us at 613899824. We also have a live chat on our website to answer your questions in real time.